We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk.

The successful applicant will be working within our reactive maintenance contract on our customer helpdesk.

Responsibilities:

• Prioritising and logging faults on the correct database.
• Providing high quality first point of contact service for all our customers reporting into the helpdesk.
• Assisting with the co-ordinating of engineers and proactively dealing with their queries.
• Dealing with outside contractors to arrange attendance to localised faults.
• Providing clients with timely updates on the current status of their jobs.
• The submission of paperwork to the client within the agreed timescales.
• Accountable for the accurate updating of the day diary as work progresses.
• Arranging site meetings/visits between clients, contractors and operatives.
• Updating the PPM database.
• Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department.
• Typing and amending ET&I paperwork as required.
• Accountable for facilitating invoicing/applications.
• Raising purchase orders in line with departmental requirements.

Hours of Work: Ideally this is a full time role offering 40 hours per week  9.00am to 5.30pm, Monday to Friday.